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CNO/COO Christina DeRosa | Available for Assignment

Meet Christina DeRosa, Ph.D. RN, MSN, MSM, NEA-BC, FACHE, CPXP, CPHQ

A senior healthcare executive with a progressive history of revitalizing healthcare operations, creating accountable work environments and installing process engineering improvements in the healthcare sector.

Highly astute, energetic, and team-spirited leader with solid core values and ethics.

Operational Excellence

  • Increased average daily census to 5x previous census on the acute side of a critical access facility and 58 to 65 in skilled nursing facility through improved functional processes

  • Recovered $1 million in lost revenue during electronic health record (EHR) implementation by identifying and correcting workflow design and incomplete work queue issues while establishing daily revenue monitoring processes

  • Led full construction of a 7,500 square foot emergency department, a 12,500 square foot urgent care center project, and a multispecialty medical office building within budget and timeframe

Highly Effective Teams

  • 70th percentile and improved HCAHPS/Press-Ganey scores realized for three consecutive years in inpatient, ambulatory, and emergency departments for overall care

  • Achieved status of one of only 1,200 JCAHO hospitals in the nation for "America's Hospitals: Improving Quality and Safety" by implementing daily rounding on all units, including weekends

  • Increased “highly engaged” index from staff and physicians during engagement survey from 18% to 78%

Cross-Functional Leadership
  • Implemented program " Reconnect to Purpose" driving staff engagement / patient experience skill-building and brand loyalty

  • Implemented a monthly community partner meeting Community Outreach Program (COPS) in which local boards/businesses were invited to hear the good news about the hospital. As a result, the hospital was named Chamber Business of the Year.

Relationship Development
  • Developed a Joint Operating multispecialty provider group, and onboarded 70 physicians in 18 months

  • Implemented a successful behavioral health program (IOP) through partnering with local crisis agencies for a smooth resource transition for a specific at-risk patient.

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