Diane DiFiore, DNP, MHSA, RN, NEA-BC, ACM-RN | Chief Nursing Officer, Care Management, Utilization Management
Transformational healthcare executive who aligns clinical operations, nursing operations, care management, and utilization management to improve patient flow, quality, regulatory performance, workforce engagement, and financial outcomes across complex health systems.
Key Accomplishments
Centralized and standardized care management and utilization management across eight hospitals, creating a unified operating model that improved operational consistency, care coordination, and regulatory performance.
Designed enterprise education, competency, and leadership development programs supporting more than 500 care management professionals while standardizing policies, workflows, and clinical practice.
Led a system-wide patient experience transformation initiative, educating more than 35,000 employees and helping achieve nationally recognized patient satisfaction performance.
Developed and implemented an internal Physician Advisor program that strengthened physician collaboration, utilization management, documentation, and organizational performance.
Optimized staffing and scheduling, acuity-based staffing models, process improvement and cost reduction, recruitment and retention, employee engagement, bedside shift reporting, interdisciplinary discharge planning, and care management design to improve operational efficiency, quality outcomes, and patient care.
Redesigned emergency department operations to reduce arrival-to-bed times to six minutes, improve patient throughput, increase patient satisfaction by 20%, and maintain observation stays below 23 hours.
Directed multidisciplinary operational improvement initiatives that reduced length of stay, strengthened discharge planning, achieved survey readiness, and resulted in multiple regulatory surveys with zero findings.
Diane brings strategic leadership, operational discipline, and a proven ability to deliver measurable results while strengthening the patient and caregiver experience.
Learn more: Interim Hospital Management · Interim & Permanent Leadership · Nursing Advisory Services · Hospital Throughput
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